BS ISO 22059-2020 Guidelines on consumer warranties/ guarantees

BS ISO 22059-2020 Guidelines on consumer warranties/ guarantees. 5.1.2 RegistratIon of warranty/guarantee A manufacturer and/or supplier should establish, where appropriate, online registration for consumer warranties/guarantees. A consumer who has such facilities to register their purchase online shall not be required to send the warranty/guarantee card to the manufacturer or supplier in order to secure coverage of the warranties/guarantees. 5.1.3 Infringement of statutory rights A warranty/guarantee shall not purport to restrict a consumers statutory rights to redress, nor purport to limit the manufacturer and/or suppliers statutory liability. 5.1.4 Transferability of warranty/guarantee Rights conferred in the warranties/guarantees shall be transferred to a consumer who acquires the title from the original purchaser by way of sale/gift. 5.2 Terms of warranty/guarantee 5.2.1 Language The terms of a warranty/guarantee shall be expressed in plain language corresponding to the place where the goods are supplied. The terms shall be expressed In a clear, comprehensible and prominent way. 5.2.2 Disclosure The warranty/guarantee provisions shall clearly disclose all material information. 5.2.3 Explanation of warranty/guarantee Additional measures shall be implemented by the manufacturers and/or suppliers to communicate and explain terms to vulnerable consumers. 5.2.4 Warranty/guarantee document Warranty/guarantee documents shall be formalized through a printed or printable document by the manufacturers and/or suppliers. The warranty/guarantee document is a commitment by the manufacturers and/or suppliers that the product shall meet the reasonable expectation of consumers during the stipulated period of warranty/guarantee, which shall include the terms of remedies in the event of a fault. 5.2.5 Claims/complaints The warranty/guarantee shall state where and how the consumers should make a claim/complaint to seek redress (e.g. with the local agent, manufacturer or supplier) including contact information such as a phone number or website address. 5.3 Duration of warranty/guarantee 5.3.1 Perishable product The warranty/guarantee period shall correspond with the shelf life (date of purchase to the expiry date) of a perishable product.BS ISO 22059 pdf download.